Frequently Asked Questions (FAQ)
Here you’ll find answers to frequently asked questions.
General
Section titled “General”How do I reset my password?
Section titled “How do I reset my password?”- Click Forgot Password on the login page
- Enter your email address
- Follow the link in the email
Can I use HammerUp on multiple devices?
Section titled “Can I use HammerUp on multiple devices?”Yes, you can sign in on any number of devices.
Is my data secure?
Section titled “Is my data secure?”Yes, all data is encrypted in transit and at rest.
Documents
Section titled “Documents”How do I change the invoice format?
Section titled “How do I change the invoice format?”Go to Settings → Document Templates and customize the template.
Can I cancel an invoice?
Section titled “Can I cancel an invoice?”Yes, create a credit note to cancel an invoice.
How do I create a final invoice?
Section titled “How do I create a final invoice?”When creating the invoice, select the type Final Invoice and choose the related partial invoices.
Master Data
Section titled “Master Data”How do I import materials?
Section titled “How do I import materials?”Go to Master Data → Import and upload a CSV file.
Does HammerUp support Datanorm?
Section titled “Does HammerUp support Datanorm?”Yes, you can import Datanorm catalogs.
Billing
Section titled “Billing”How do I change my subscription?
Section titled “How do I change my subscription?”Go to Settings → Subscription to change your plan.
Can I cancel my account?
Section titled “Can I cancel my account?”Contact our support at support@hammerup.app.
More Questions?
Section titled “More Questions?”If your question wasn’t answered here:
- Use the Search above
- Contact our Support